Privacy Policy

PRIVACY POLICY – Go Hug The World Limited

Updated: December 13, 2025

1. Introduction Welcome to the privacy policy of Go Hug The World Limited (trading as Go Hug The World).

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or use our services. It also tells you about your privacy rights and how the law protects you.

2. Who We Are The Data Controller For the purpose of the UK General Data Protection Regulation (UK GDPR), the Data Controller is Go Hug The World Limited. This means we are responsible for deciding how we hold and use personal information about you.

Contact Details If you have any questions about this privacy policy, please contact us using the details below:

  • Full name of legal entity: Go Hug The World Limited
  • Company Registration Number: 16834250
  • Email address: martin@gohugtheworld.com
  • Registered postal address: Sussex Innovation Centre, Science Park Square, Brighton, East Sussex, England, BN1 9SB

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

3. The Data We Collect About You We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data: Includes first name, maiden name, last name, or username.
  • Family & Travel Companion Data: Includes details of family members or other passengers you are booking for, including names, ages, dates of birth, marital status, and relationship to the lead passenger.
  • Contact Data: Includes billing address, service address, email address, and telephone numbers.
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform on the devices you use to access this website.
  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

Special Categories of Personal Data In the course of booking travel arrangements, we may collect specific Special Categories of Personal Data about you or your travel companions. This is strictly limited to information necessary to fulfil your booking, such as:

  • Health Data: Information regarding mobility, disabilities, or medical conditions (e.g., for wheelchair assistance).
  • Dietary Requirements: Which may imply religious beliefs or health conditions (e.g., allergies, Kosher/Halal meals). By providing this data, you explicitly consent to us using it to arrange your travel requirements.

4. How Is Your Personal Data Collected? We use different methods to collect data from and about you including:

  • Direct interactions. You may give us your Identity, Family, and Contact Data by filling in forms on our website or by corresponding with us by post, phone, email, or otherwise.
  • Automated technologies. As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions via cookies.

5. How We Use Your Personal Data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  1. Performance of a Contract: To book the holidays, flights, or accommodation you have requested.
  2. Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  3. Legal Obligation: Where we need to comply with a legal or regulatory obligation.

6. Disclosures of Your Personal Data We do not sell your data. However, to fulfil your travel booking, we must share your personal data (and that of your travel companions) with the relevant third-party suppliers. These include:

  • Travel Suppliers: Airlines, hotels, tour operators, transport providers, and activity providers who will deliver the services you have booked. These suppliers may be located outside the UK/EEA depending on your destination.
  • Service Providers: IT and system administration services (e.g., website hosting, email providers).
  • Professional Advisers: Lawyers, bankers, auditors, and insurers.
  • HM Revenue & Customs: Regulators and other authorities based in the UK.

7. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention How long will you use my personal data for? We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

9. Your Legal Rights Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, or transfer of your data. If you wish to exercise any of the rights set out above, please contact us at the email address provided in Section 2.